Flourish Health & Wellbeing eMag Dec 24 - Flipbook - Page 8
While these points are not justifications, they
indicate why people in our community may have
less patience. Nonetheless, limited staffing,
business hours, conditions of entry, etc., are not
the retail worker’s fault. So, being patient and
compassionate can improve the entire
experience for all involved.
How you can be kinder to retail staff
Many of us may be experiencing hardship in our
lives, as will many retail staff. Situations can tip
us over the edge, but it’s helpful if we stay cool,
calm, and collected. So, here are some steps we
can take to be kinder to retail staff :
Keep your voice at a normal level, and try
not to raise it
Wait patiently and know that they’ll get you
when they can.
Understand that what could be annoying
you is out of their control and influence.
Retail staff don’t control the prices or stock
levels, and more often than not, they don’t
have the power to adjust prices. So, if
something is out of stock or at a higher price
than usual, bear in mind that this isn’t their
fault.
If you’re feeling agitated or angry, consider
delaying that visit to the shops.
During the holiday period, retail staff have
to contend with a significantly busy time
and often work longer hours, so be
compassionate and empathetic.
Shopping centres are usually open later
during the festive season, so if you become
agitated by crowds, consider visiting during
quieter periods.
Remember, Converge is always here to support you. If
you need counselling, nutrition, or lifestyle support,
we’re available anytime, anywhere. Book an
appointment with one of our expert consultants via our
website or the Converge App.
What retail staff can do
to protect their mental
wellbeing
The festive period can be significantly
challenging. So, take a look at the points below –
collated by Converge experts – to learn more
about what you can do to shield your mental
wellbeing:
Be kind to yourself and your co-workers. You
are all in this together. Consider showing
some extra gestures of kindness and care
towards each other.
Some customers may have had a tough year.
Many have experienced significant financial
stress, sick relatives, and other pressures,
which may mean their normal levels of
resilience and general politeness may be
strained. However, you should never take
abuse. Consult your workplace policy to see
what you can do should this situation arise.
Practise self-care strategies that work for
you. You know what keeps you calm and
centred. For some, it is a fast walk, or tuning
out and listening to music during breaks; for
others it can be yoga, mindfulness exercises
or a quiet walk in nature. Do what you know
recharges your batteries.
Finally, eat well, exercise, and get enough
sleep. This season can be difficult, so take
extra care of yourself to ensure your
wellbeing does not suffer.
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