Flourish Health & Wellbeing eMag - Latest Edition - Flipbook - Page 54
Does AI Improve
Productivity in the
Workplace?
How AI Works in the
Workplace — and Where
Human Strength Still Leads
Yes, AI can improve workplace
productivity by automating tasks,
accelerating data analysis, and
supporting faster decision-making.
However, productivity gains depend
on how effectively AI tools are
implemented and adopted by
employees.
AI in the workplace operates by
working alongside employees,
automating simple or timeconsuming tasks.
In fact, AI has rapidly become a core
tool across Australian workplaces,
acting as a digital colleague.
According to CSIRO, 18% of tasks
using generative AI were completed
faster. Similarly, a 14% improvement in
issue resolution was observed when
AI was used. Notably, AI delivered a
35% increase in productivity for less
experienced users.
However, it’s not always
straightforward. CSIRO also noted
that while AI has the potential to
improve performance, it doesn’t
always lead to increased productivity.
In some cases, a study of 2,500
employees found workloads
increased by 77% when AI was
introduced — often due to the
challenges of learning and
implementing new tools.
Some employees may view learning
AI as an added burden. But as with
any new skill, learning comes before
efficiency — once mastered, AI can
significantly reduce workload
pressures.
3 Ways AI Supports Workplace Tasks
The speed of AI is one of its
strongest features. Artificial
intelligence can analyse data in
seconds and perform predictive
analysis, such as identifying churn
risks, detecting fraud, or flagging
contract renewals.
AI can complete multi-step tasks
that would otherwise take
significant time — such as
scheduling meetings, sending
follow-ups, and updating CRM
systems.
Many AI tools can summarise long
email threads and complex
datasets, streamlining research
and reducing time spent on
manual data analysis.
